Frequently asked
questions

Have questions? We have answers!

We specialize in high-quality beauty and skincare products, including moisturizers, makeup, eye care, lip care, facial treatments, hand and body care, and more. In addition, we feature an exclusive collection of handcrafted African crafts, such as Binga baskets, string art, bracelets, and necklaces, celebrating the richness of African artistry. Our goal is to provide you with authentic, high-quality products tailored to your beauty and lifestyle needs.

Shopping with us is easy and seamless! Simply browse through our categories or use the search bar to find your desired products. Once you’ve selected an item, click “Add to Cart” and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order. You will receive an email confirmation with your order details and tracking information once your package is dispatched.

Yes, we proudly offer worldwide shipping! Our logistics partners ensure that your order is delivered safely, whether you’re in Africa, Europe, North America, or anywhere else. Shipping costs and delivery times vary based on your location. You can check the estimated delivery time at checkout before finalizing your order.

We accept multiple secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and mobile money services (where applicable). Our checkout process is encrypted to ensure that all transactions remain safe and secure. If you experience any payment issues, please contact our support team for assistance.

Once your order is confirmed and shipped, you will receive a tracking number via email. You can use this tracking number on our “Track Your Order” page to check the real-time status of your shipment. If you do not receive a tracking number within 24 hours of placing your order, kindly reach out to our support team for an update.

We want you to be completely satisfied with your purchase! If you receive a damaged or incorrect item, you may return it within 14 days of delivery for a full refund or replacement. Items must be unused, in their original packaging, and accompanied by a proof of purchase. Refunds are processed within 5-7 business days after we receive the returned item. Please note that due to hygiene reasons, certain beauty products are non-returnable unless defective. Refer to our “Returns & Refunds Policy” page for detailed information.

We welcome passionate vendors who offer high-quality beauty products and African crafts. To become a vendor, visit our “Become a Vendor” page and fill out the application form. Our team will review your submission and contact you with further instructions. Once approved, you will gain access to our seller dashboard, where you can list your products, manage orders, and grow your brand with us.

We take pride in offering a curated selection of premium beauty products alongside authentic African handcrafted goods. Our commitment to quality, affordability, and customer satisfaction sets us apart. We also provide fast, free shipping on select orders, a low-price guarantee, and excellent customer support available 24/7. Whether you’re looking for the latest beauty essentials or unique African artistry, we ensure a seamless and enjoyable shopping experience.

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