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Legal
Refund and Returns Policy
Introduction
At Globe Trade Interconnect (“Company,” “we,” “our,” or “us”), we are committed to customer satisfaction and stand behind the quality of our products and services. This Money Back Policy outlines our guidelines for refunds and returns.
Eligibility for Refunds
Product Condition: To be eligible for a refund, the product must be in its original condition and packaging, with all tags and accessories included.
Timeframe: Refund requests must be made within 7 days from the date of purchase.
Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, when requesting a refund.
Refund Process
Contact Us: To initiate a refund request, please contact our customer support team.
Return Authorization: Once your request is received, we will provide you with a return authorization and instructions for returning the product.
Product Return: You are responsible for shipping the product back to us in its original condition and packaging. Return shipping costs are non-refundable.
Refund Approval: Upon receiving the returned product and verifying its condition, we will process the refund.
Refund Methods
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Refunds may take 5 business days to process and reflect in your account.
Non-Refundable Items
Digital Products: Products that are delivered electronically, such as software licenses or digital downloads, are non-refundable once the download or activation has occurred.
Services: Fees paid for services rendered are non-refundable unless otherwise specified in the service agreement.
Exceptions
Damaged or Defective Products: If the product is damaged or defective upon receipt, please contact us immediately for assistance.
Cancellation Policy: Refund eligibility for cancellations of services or bookings may vary based on the terms and conditions of the specific service or booking.
Contact Us
If you have any questions or need assistance regarding our Money Back Policy, please contact our customer support team.